Marcelo Sanctos

Senior Customer Development Director

Based in Sydney, Australia, Marcelo has been at Johnson & Johnson Consumer Health for more than eight years. He began his career in Global Accounts in Brazil and has since held numerous roles within Customer Development across various markets.

Read how Marcelo reflects on his career journey at J&J Consumer Health and how his time leading in various roles has taught him to be open to new challenges.


My career in Consumer Health started about eight years ago while I was in my home country of Brazil on the Customer Development Team where I was handling major accounts such as Walmart and other retailers. After just eight months in this role, I was offered an opportunity to take on more responsibility by fusing some of the individual markets in Brazil and leading a larger retailer portfolio. While I was in that role, my manager identified a development opportunity and invited me to participate in the Talent Acceleration Program (TAP), which was a game-changer in my career.

TAP is a cross-sector leadership development program that focuses on personal reflection and growth. It was a very diverse program because it included cross-sector and cross-functional members so I was able to work on a project while learning how other people operate. The program helps leaders develop their leadership style and learn to get rid of their bias - forcing them to get out of their comfort zone. I am extremely grateful for the opportunity to be part of such an amazing program that reinforced how J&J is committed to developing individuals and leaders.

Once I completed that program, I received a call from my manager inquiring about my interest in taking a new step in my career. I shared my interest in going abroad, which opened many doors for me. Since then, I have held positions in three different markets across the business – Brazil, Argentina and Australia.

If you want to be a good leader, you must inspire and lead your team, not tell them what to do. It may sound like a cliché, but it’s impactful if you really think about it. Once you move up in your career, in order to achieve results, you need to do it through others, but they won’t achieve results unless they are inspired and understand the big picture. Telling people what to do may work short-term, but if you want long-term results and success, you need to guide and prepare people to take over and lead the business when you are no longer around. If you want to progress in your career, make sure you are always preparing someone to take over your responsibilities.

If I could offer any advice to colleagues or young professionals starting their careers, I would say always be open to challenges. The more diverse experiences you acquire in your career, the better prepared you will be to succeed in the future. New opportunities and challenges can be uncomfortable at the beginning but will for sure enhance your future by taking you out of your comfort zone and speeding up your personal development whether it’s across areas or even to another country.